If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order (such as you have received the wrong product), you must notify us within 14 days of receipt of your delivery (the 'Inspection Period'), giving us full details of any such shortages, damages or errors with the Goods or your order. You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods despatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the Inspection Period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time will be rejected by us.
If during the Inspection Period, the Goods are found to be defective, you must inform us within the Inspection Period of such defect. We will arrange for collection of such Goods or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will in consultation with you:
Replace the Goods; or
Repair the Goods; or
Provide you with a full refund for those defective Goods.
The remedies set out in this Clause are your sole and exclusive remedies against us in respect of any claims arising out of, or in connection with this Clause. Any claims that the Goods are defective after the Inspection Period has expired will be dealt with in accordance with our Guarantee.
All Goods should be returned to PCW Technology Ltd.
In all cases where the Goods are returned, they must be returned in their original packaging and you must quote the delivery note number.